NOW HIRING!

Bakery Manager

PT: 20-30 hours per week, varied week day and weekend availability

Thank you for your interest in joining our bakery! Please fill out this form so we may evaluate your application. Feel free to follow up with a formal resume or any portfolio pictures of past bakery/decorating skills by emailing rosalie.c@buffalocakepops.com.

We are currently looking for someone with varied and flexible availability, with the possibility of working any day of the week, but with definite availability on Mondays-Saturdays, between 20-30 hours per week. 

Bakery Manager Job Description — Buffalo Cake Pops

Position: Bakery Manager

Location: Buffalo, NY (on-site)

Type: PT 20-30 hours per week to start

Schedule: flexible/varied schedule, ability to create own schedule (week days and weekends)

ABOUT US

Buffalo Cake Pops is a boutique bakery specializing in cake pops, custom sugar cookies, and joyful hands-on decorating experiences. We’re community-focused, creative, and passionate about sweetening life’s celebrations. We’re looking for a Bakery Manager to lead our team and operations with enthusiastic heart, hustle, and high standards.

KEY RESPONSIBILITIES

• Oversee daily bakery operations, including production schedules, inventory, and staffing
• Supervise and support the bakery team to meet production goals and maintain quality
• Assist in hiring, training, and managing bakery staff
• Ensure consistent execution of recipes and decorating standards
• Coordinate custom orders, class prep, and special events
• Manage inventory, vendor orders, and supply costs
• Delegate a team to help maintain cleanliness and organization in accordance with health and safety regulations
• Assist with front-of-house needs, customer service, and order pickups as needed
• Communicate with the owner regularly about performance, ideas, and issues
• Develop new menu items, including designing new baking and decorating classes
• Assist in leading and teaching decorating classes, as knowledge and comfort level grows

QUALIFICATIONS

Required:

• 2+ years of experience in a bakery, café, or food production environment
• 2+ year of supervisory or team leadership experience
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced setting
• Familiarity with food safety practices and local health codes
• Excellent communication and people skills
• Availability to work primarily week days and Saturdays, select week nights and Sundays, as needed
• Kind and understanding, but firm, leadership skills

Preferred:

• Experience with production baking, small batch baking, dessert decorating
• Experience in a small business, startup, or creative kitchen environment
• Comfort using scheduling, inventory, or POS software (Microsoft Sheets & Docs)
• Passion for working with the community

WHAT WE OFFER

• A supportive, fun, and creative work environment
• Opportunities for growth and input in business decisions
• Staff discounts and access to decorating classes
• Competitive pay (based on experience)
• Flexible scheduling options (as business allows)

PRODUCTION-FOCUSED RESPONSIBILITIES (Team Management Emphasis)

• Lead daily production check-ins to review orders, assign tasks, and adjust workloads
• Create and maintain weekly prep schedules based on custom orders, classes, and inventory needs
• Assign production tasks (e.g. baking, cake pop rolling, decorating, packaging) based on team members’ strengths and speed
• Train and mentor team members in consistent techniques for baking, decorating, and packaging
• Ability to create, maintain and make adjustments as needed to systems for tracking order progress and ensuring all items are ready on time and to spec
• Conduct quality control checks throughout the day—ensuring every product meets Buffalo Cake Pops’ standards
• Identify bottlenecks or inefficiencies in the kitchen and implement practical solutions
• Hold team accountable for cleanliness, accuracy, speed, and professionalism
• Cross-train staff to increase flexibility and coverage in all production roles
• Ensure mise en place (prep and ingredients) is always ready for efficient flow during high-volume days

IDEAL QUALIFICATIONS FOR A PRODUCTION-FOCUSED BAKERY MANAGER

• Strong knowledge of baking timelines and production scaling (e.g. doubling recipes, maximizing oven space, batch work)
• Experience creating and managing production schedules for a team (e.g. Google Sheets, written boards, bakery software)
• Proven ability to lead and motivate a team in a food production setting—preferably 3+ people
• Working knowledge of bakery equipment (e.g. mixers, convection ovens, packaging tools, airbrushes, etc.)
• Efficiency-minded with a “systems thinker” approach to reducing waste, wait times, and missed steps
• Experience in a high-volume or custom-order bakery, especially one with deadlines and multiple product lines (like cake pops + cookies + event prep)
• Calm under pressure—can prioritize and pivot when timelines shift or orders change
• Natural communicator who offers clear feedback, praise, and direction
• Hands-on leadership style—not afraid to jump into production as needed

OPTIONAL BUT VALUABLE

• Can troubleshoot recipe inconsistencies and know when to adjust baking variable
• Familiar with labor cost management and how to optimize staffing based on demand
• Able to document SOPs (standard operating procedures) for team reference
• Assist with content creation and posting online, updates of desserts in retail shop, classes, custom order examples, etc

Thank you for taking the time to read through and apply for our Bakery Manager Position! In establishing and fulfilling this position, we are hoping to increase retail productivity, streamline custom order intake, and provide a greater amount of decorating & baking classes for the community! Again, feel free to follow up with questions or resume to Rosalie at rosalie.c@buffalocakepops.com. We can’t wait to create something sweet, together!